Join a friendly, community-focused team!

Des’s Group is a successful family-owned business with over 60 years of experience in providing personalised transport services across South Australia. From simple A-to-B transfers to Wine Tours, Weddings, and Corporate transport solutions — we pride ourselves on delivering safe, reliable, and flexible services to our customers.

We are currently seeking a Customer Service Officer to join our team at Hindmarsh. This role offers an exciting opportunity to work with a passionate, supportive, and forward-thinking team committed to providing exceptional service to the community.

What We Offer

• Opportunity to join a successful, long-standing family business
• A supportive and passionate team environment
• Full training and ongoing support provided
• Flexible working roster
• Opportunity for growth and development

About the Role

Reporting directly to the Des’s Minibus Manager, your key responsibilities will include:

• Managing customer queries via phone and email in a professional and timely manner
• Developing effective solutions to meet customer needs
• Liaising with customers and drivers to coordinate transport services
• Building and maintaining strong relationships with internal and external stakeholders
• Ensuring compliance with all regulatory and company requirements
• Delivering high-quality customer service in line with company standards
• Promoting a positive image of the company at all times
• Maintaining a safe and compliant workplace in accordance with OHS policies

About You

To be successful in this role, you will have:

• Sound knowledge of the Greater Metro area
• Strong written and verbal communication skills
• A customer-centric and solution-focused approach
• The ability to build and maintain effective stakeholder relationships
• Excellent organisational and time management skills
• Proficiency in Microsoft Office applications
• The ability to remain calm and perform well under pressure
• A friendly, reliable, and professional attitude

How to Apply

If you are motivated, customer-focused, and enjoy working as part of a supportive team, we would love to hear from you!

Please submit your resume along with a covering letter addressing your relevant experience and how you can add value to the Des’s Group team.

Des’s Group – Driving South Australia Forward for Over 60 Years