The Des's Group of Companies is a family business with experience moving people for over 60 years. This talented team pride themselves on a culture that is highly energetic, innovative and goes the extra mile to add value to their clients. Operating a large fleet of vehicles throughout South Australia, Des's are a South Australian icon.

About the Role

As the Service Delivery Manager, you will take ownership of the day-to-day operational performance of our minibus services. You’ll lead drivers, coordinate fleet operations, manage service delivery outcomes, and ensure compliance with all regulatory and safety standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced transport environment and is passionate about delivering exceptional service.

Key Responsibilities

Operations Management

• Oversee daily service delivery across metro and regional operations
• Ensure all services run safely, efficiently, and on time
• Coordinate fleet allocation, maintenance, and vehicle presentation
• Manage disruptions, incidents, and service issues
• Monitor KPIs including on-time running, cancellations, and fleet availability

Leadership & Workforce Management

• Lead, mentor, and support drivers and operational staff
• Manage recruitment, onboarding, and ongoing training
• Ensure rosters are compliant, fair, and efficient
• Drive performance management and staff development

Compliance & Safety

• Ensure adherence to all transport legislation and safety standards
• Conduct audits on driver behaviour, vehicles, and documentation
• Support incident investigations and corrective actions
• Promote a strong, proactive safety culture

Customer & Stakeholder Engagement

• Build and maintain strong client and stakeholder relationships
• Manage customer feedback, complaints, and service improvements
• Represent the business in stakeholder and community engagements

Continuous Improvement

• Identify and implement improvements in service delivery and efficiency
• Support operational planning and system enhancements
• Contribute to fleet and service development initiatives

About You

You are a confident leader with strong operational experience and a practical, solutions-focused mindset.

Skills & Experience

• Background in transport, logistics, or operational management (bus industry highly regarded)
• Strong leadership skills with the ability to motivate and hold teams accountable
• Knowledge of transport compliance (e.g. Passenger Transport Act, fatigue management)
• Experience in scheduling, fleet coordination, and service delivery
• Excellent communication and problem-solving abilities
• Strong computer skills and ability to learn new systems

Personal Attributes

• Calm under pressure with a proactive approach
• Professional and confident communicator
• High attention to detail and commitment to quality
• Flexible and adaptable in a dynamic environment
• Community-minded 

What We Offer

• A leadership role with real impact on service delivery
• Supportive team environment
• Opportunity to shape and improve operational performance
• Competitive salary package based on experience

Our Values

At Des’s Minibus, we are committed to integrity, teamwork, and delivering outstanding service. We value respect, open communication, and a shared responsibility for success.

Apply Now

If you’re ready to take the lead in a dynamic transport operation and make a real difference, we’d love to hear from you.

Apply now!